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Software Trouble Shooting
1. My system is running slower and I have a large number of windows pop-up while on the internet.
2. When I click on MY COMPUTER I cannot open the (LOCAL DISK C:)
3. You cannot install some updates or programs.
4. Cannot send email with Norton AntiVirus email scanning enabled
5. Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration Problem
6. You cannot print multiple copies of a Word 2007 document
7. Problems running ScanDisk and Defrag
8. Uninstalling updated Device drivers, system patches, or hot fixes
9. Why can't I get my new game I just purchased to work?
10. How do I disable the logon window at start-up under Windows 98?
11. How do I change the resolution on my computer?
12. My computer locks up randomly. How can I troubleshoot this?
 
1. My system is running slower and I have a large number of windows pop-up while on the internet.
 Your system is most likely infected with adware and/or spyware. These are programs which track your internet usage and either direct pop-up advertisements at your computer or send the information to marketing companies. This software can be removed using Adaware, which can be found at www.lavasoftusa.com. You can also try SpyBot S&D which can be found at www.spybot.com.
 
  
2. When I click on MY COMPUTER I cannot open the (LOCAL DISK C:)
 Are you running Internet explorer 6 if so try upgrading to version 7 from the windows update website. If that did not work then follow these steps carefully.
  1. Run Task Manager (CTRL-ALT-DELETE or right click on the Taskbar)
  2. Stop the WSCRIPT.EXE process if available by clicking on WSCRIPT.EXE and clicking End Process.
  3. Then do the same thing for the EXPLORER.EXE process.
  4. In Task Manager, click on File & select New Task(Run..).
  5. Type CMD into the open test box and click ok.
  6. Type the following command one by one and pressing the ENTER key after each entry.
  7. del c:\autorun.* /f /s /q /a
  8. del d:\autorun.* /f /s /q /a
  9. del e:\autorun.* /f /s /q /a
  10. c,d,e each represent drive letter in windows operating systems. Only run the command for the drive you are having problems accessing. If C drive is the problem then run the (del c:\autorun.* /f /s /q /a) command line. After your done type EXIT and press ENTER.
  11. In Task Manager, click on file and select New Task(Run..).
  12. Type REGEDIT into the open text box and click OK.
  13. Navigate to the following registry key: (be careful not to change anything else)
  14. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
  15. Check if the value and value data for the USERINIT key is correct
  16. C:\WINDOWS\System32\userinit.exe,
  17. If the value is incorrect, modify it to the proper value data & exit registry.
  18. In Task manager, Click on file and select New Task(Run..).
  19. Type explorer.exe and press ok.
  20. Now try and access your harddrive through MY COMPUTER.
  21. If the problem has not been resolved then contact us for assistance.
  22. Thanks to My Digital Life.com for this info: http://www.mydigitallife.info/2007/04/19/unable-to-open-hard-or-usb-flash-drive-with-windows-script-host-cannot-find-script-file-autorunvbs-error/
 
  
3. You cannot install some updates or programs.
 This is a common problem and is usually cause by a few different circumstances. Go to www.microsoft.com & search for article ID 822798. This will give you 11 different steps to try. Try one at a time to see if this solves your problem.
 
  
4. Cannot send email with Norton AntiVirus email scanning enabled
 Refer to Symantec website http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003100110523806 Here you will find some useful tips to try. If your problem persist contact us for support.
 
  
5. Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration Problem
 Goto www.microsoft.com and search for Article ID : 314477 Here you will find 4 methods to help resolve your problem. If your problem persists then you could have a bad harddrive or your Windows Operating system is corrupt and you will need to completly reinstall your version of Windows.
 
  
6. You cannot print multiple copies of a Word 2007 document
 Go to www.Microsoft.com and look up Article ID : 918790 This will give you 4 methods to try and resolve your issue. If you continue to have problems then contact us for support.
 
  
7. Problems running ScanDisk and Defrag
 Many people have problems running ScanDisk and/or Defrag, with the program running 10% or 30% and then stalling. Often with a message that Windows is trying to write to the drive. To run ScanDisk/Defrag successfully:
  1. Go to Start > Run and type msconfig in the Open: box
  2. On the General tab, uncheck all items listed under Selective startup (make sure that Selective startup is selected)
  3. Hit apply and OK and restart Windows
  4. This starts Windows with only the basics running; Insures nothing will interfere with ScanDisk and Defrag
  5. Run ScanDisk and Defrag, when ready go into msconfig and select Normal startup and restart Windows
(If you use Windows 95, restart your system, before you see the Starting Windows 95, 98... text on your screen, quickly press the F8 key. From the menu that follows, choose Safe mode, and run ScanDisk & Defrag. When ready, reboot.)
 
  
8. Uninstalling updated Device drivers, system patches, or hot fixes
 Device drivers, system patches, or hot fixes you installed using the Windows Update feature, can be uninstalled using the Restore page from the Web site. If you are unable to connect to the Windows Update Web site, you can uninstall the latest updates by using Update Wizard Uninstall found on the Tools menu of Microsoft System Information ( Select Start > Programs > Accessories > System Tools > System Information). Existing files and drivers are automatically backed up before the new ones are installed.
 
  
9. Why can't I get my new game I just purchased to work?
 Make sure you have the latest DirectX
 
  
10. How do I disable the logon window at start-up under Windows 98?
 If you have a network installed, each time you log on you will be asked for a password. To disable this:
  1. Right-click on the Network Neighborhood icon and select Properties
  2. On the Configuration tab, select Windows Logon in the Primary Network Logon box
  3. When Windows prompts you to restart your computer, click No
  4. Click the Start button, point to Settings, then select Control Panel
  5. Double-click the Passwords icon
  6. On the Change Passwords tab, click the Change Windows Password button, click OK, then set a blank password
If you have Client for Microsoft Networks selected in the Primary Network Logon box, each time you log on you will be asked for a password. The improvement in Windows 98 is such that if you press Cancel at the Logon box, you won't be able to access the Network.
 
  
11. How do I change the resolution on my computer?
 The steps below will help you change your resolution:
  1. On your screen, locate and click the Start button. From the Start menu, point to Settings, then click Control Panel.
  2. At the Control Panel window, double-click the Display icon, then click the Settings tab.
  3. Move the slider to the right or left to change the resolution.
  4. When the changes are made click OK, then in the Display Properties dialog box click OK. The screen will go black for a few seconds and then come back with the new size.
  5. In the new Display Properties dialog box click Yes.
NOTE: At the higher resolutions, not all color depths may be available.
 
  
12. My computer locks up randomly. How can I troubleshoot this?
 Perform the following steps until your computer functions properly. All steps may not be necessary to correct the issue. Please note that many of the steps contain links to additional information. Simply click the red text.
  1. If only occurring in one program, uninstall and reinstall the program. Refer to the program documentation for proper methods of uninstalling it.
  2. Delete all .tmp files and empty the Recycle Bin.
  3. Run ScanDisk.
  4. Run Disk Defragmenter.
  5. Check Device Manager for conflicts.
  6. Lower the video driver colors and resolution settings. Refer to the documentation that accompanied the computer for the proper procedure.
  7. Connect the computer to a different wall outlet.
  8. Disconnect all external devices and all PCMCIA devices, if they are attached.
  9. Check the Swapfile size.
  10. Run a virus scan if possible.
  11. In Safe Mode, check Other Devices. and change to Standard VGA video adapter.
  12. Disable all programs running in the background.
  13. Close the items on the systray.
 
  
 
DISCLAIMER: The Origin of this information may be internal or external to Virtual Micro Technology. This information provided in this document is for your information only. VMT makes no explicit or implied claims to the validity of this information.
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