|Software Trouble Shooting|
|2. ||When I click on MY COMPUTER I cannot open the (LOCAL DISK C:)|
| ||Are you running Internet explorer 6 if so try upgrading to version 7 from the windows update website. If that did not work then follow these steps carefully.
- Run Task Manager (CTRL-ALT-DELETE or right click on the Taskbar)
- Stop the WSCRIPT.EXE process if available by clicking on WSCRIPT.EXE and clicking End Process.
- Then do the same thing for the EXPLORER.EXE process.
- In Task Manager, click on File & select New Task(Run..).
- Type CMD into the open test box and click ok.
- Type the following command one by one and pressing the ENTER key after each entry.
- del c:\autorun.* /f /s /q /a
- del d:\autorun.* /f /s /q /a
- del e:\autorun.* /f /s /q /a
- c,d,e each represent drive letter in windows operating systems. Only run the command for the drive you are having problems accessing. If C drive is the problem then run the (del c:\autorun.* /f /s /q /a) command line. After your done type EXIT and press ENTER.
- In Task Manager, click on file and select New Task(Run..).
- Type REGEDIT into the open text box and click OK.
- Navigate to the following registry key: (be careful not to change anything else)
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
- Check if the value and value data for the USERINIT key is correct
- If the value is incorrect, modify it to the proper value data & exit registry.
- In Task manager, Click on file and select New Task(Run..).
- Type explorer.exe and press ok.
- Now try and access your harddrive through MY COMPUTER.
- If the problem has not been resolved then contact us for assistance.
- Thanks to My Digital Life.com for this info:
| || |
|3. ||You cannot install some updates or programs.|
| ||This is a common problem and is usually cause by a few different circumstances.
Go to www.microsoft.com & search for article ID 822798.
This will give you 11 different steps to try. Try one at a time to see if this solves your problem.|
| || |
|7. ||Problems running ScanDisk and Defrag|
| ||Many people have problems running ScanDisk and/or Defrag, with the program running 10% or 30% and then stalling. Often with a message that Windows is trying to write to the drive. To run ScanDisk/Defrag successfully:
(If you use Windows 95,
restart your system, before you see the Starting Windows 95, 98... text on your
screen, quickly press the F8 key. From the menu that follows, choose
Safe mode, and run ScanDisk & Defrag. When ready, reboot.)
- Go to Start > Run and type msconfig in the Open:
- On the General tab, uncheck all items listed under Selective
startup (make sure that Selective startup is selected)
- Hit apply and OK and restart Windows
- This starts Windows with only the basics running; Insures nothing will
interfere with ScanDisk and Defrag
- Run ScanDisk and Defrag, when ready go into msconfig and select
Normal startup and restart Windows
| || |
|8. ||Uninstalling updated Device drivers, system patches, or hot fixes|
| ||Device drivers, system patches, or hot fixes you installed using
the Windows Update feature, can be uninstalled using the Restore
page from the Web site. If you are unable to connect to the Windows Update Web
site, you can uninstall the latest updates by using Update Wizard
Uninstall found on the Tools menu of Microsoft System
Information ( Select Start > Programs >
Accessories > System Tools > System Information).
Existing files and drivers are automatically backed up before the new ones are
| || |
|10. ||How do I disable the logon window at start-up under Windows 98?|
| ||If you have a network installed, each time you log on you will
be asked for a password. To disable this:
have Client for Microsoft Networks selected in the Primary Network
Logon box, each time you log on you will be asked for a password. The
improvement in Windows 98 is such that if you press Cancel at the Logon
box, you won't be able to access the Network.
- Right-click on the Network Neighborhood icon and select
- On the Configuration tab, select Windows Logon in the
Primary Network Logon box
- When Windows prompts you to restart your computer, click No
- Click the Start button, point to Settings, then select
- Double-click the Passwords icon
- On the Change Passwords tab, click the Change Windows
Password button, click OK, then set a blank password
| || |
|11. ||How do I change the resolution on my computer?|
| ||The steps below will help you change your resolution:
NOTE: At the higher resolutions, not all color depths may be available.
- On your screen, locate and click the Start button. From the Start menu, point to Settings, then click Control Panel.
- At the Control Panel window, double-click the Display icon, then click the Settings tab.
- Move the slider to the right or left to change the resolution.
- When the changes are made click OK, then in the Display Properties dialog box click OK. The screen will go black for a few seconds and then come back with the new size.
- In the new Display Properties dialog box click Yes.
| || |
|12. ||My computer locks up randomly. How can I troubleshoot this?|
| ||Perform the following steps until your computer functions
properly. All steps may not be necessary to correct the issue. Please note that
many of the steps contain links to additional information. Simply click the red
- If only occurring in one program, uninstall and reinstall the program.
Refer to the program documentation for proper methods of uninstalling it.
- Delete all .tmp files and empty the Recycle Bin.
- Run ScanDisk.
- Run Disk Defragmenter.
- Check Device Manager for conflicts.
- Lower the video driver colors and resolution settings. Refer to the
documentation that accompanied the computer for the proper procedure.
- Connect the computer to a different wall outlet.
- Disconnect all external devices and all PCMCIA devices, if they are
- Check the Swapfile size.
- Run a virus scan if possible.
- In Safe Mode, check Other Devices. and change to Standard VGA video
- Disable all programs running in the background.
- Close the items on the systray.
| || |
|DISCLAIMER: The Origin
of this information may be internal or external to Virtual Micro Technology.
This information provided in this document is for your information
only. VMT makes no explicit or implied claims to the validity of this